Contact Us - We're Here to Help
Have questions about your account, our platform, or Asian dating in general? Our dedicated support team is ready to assist you every step of the way. We typically respond within 24 hours.
Get in Touch With Our Team
Whether you need technical assistance, have billing questions, or want guidance on your international dating journey, our multilingual support team is here for you. Choose the contact method that works best.
Email Support
Best for detailed inquiries, account issues, and documentation requests. Our team handles over 2,000 support tickets per week with a 97% satisfaction rating.
Phone Support
+1 (800) 555-0199
Speak directly with a support specialist for urgent matters, account verification, or premium membership questions. Toll-free within the United States.
Office Address
1200 Brickell Avenue, Suite 800
Our headquarters is located in the heart of Miami's financial district. Visits by appointment only - please contact us in advance to schedule.
Customer Support Hours
Our team operates across multiple time zones to serve members worldwide. Here is when each support channel is available.
| Support Channel | Availability | Average Response Time |
|---|---|---|
| Live Chat | 24/7, 365 days a year | Under 2 minutes |
| Email Support | Mon - Fri, 9 AM - 6 PM EST | Within 24 hours |
| Phone Support | Mon - Fri, 10 AM - 5 PM EST | Immediate (hold time < 5 min) |
| Social Media | Mon - Fri, 9 AM - 8 PM EST | Within 4 hours |
| Emergency (fraud reports) | 24/7 via in-app reporting | Under 2 hours |
For immediate assistance, use our live chat available 24/7 directly on the platform. For account security concerns or suspected scams, use the in-app Report button - our anti-fraud team reviews every report within 2 hours, around the clock. You can also visit our Safety Tips page for self-service guidance.
Follow Us on Social Media
Stay updated with dating tips, success stories, platform news, and exclusive promotions. Join our growing community across these platforms.
Common Support Questions
Before reaching out, check if your question is answered below. These are the most common inquiries our support team receives.
How do I reset my password?
Click the "Forgot Password" link on the login page and enter your registered email address. You will receive a password reset link within 5 minutes. If you do not see the email, check your spam folder. For persistent issues, contact our support team at [email protected] with your registered email address and we will assist you within 24 hours.
How can I delete my account?
Navigate to Settings → Account → Delete Account. You will be asked to confirm your decision and provide an optional reason. Account deletion is permanent and cannot be reversed - all messages, matches, and profile data will be removed within 30 days as outlined in our Privacy Policy. If you have an active premium subscription, please cancel it first to avoid future charges.
How do I report a suspicious user or scam attempt?
Use the "Report" button directly on the user's profile or within your chat window. Our anti-fraud team reviews every report within 2 hours, 24/7. You can also email [email protected] with screenshots and details. For a complete guide on recognizing red flags, visit our scam protection guide. Never send money to anyone you have not met in person.
How do I cancel my premium subscription?
Go to Settings → Subscription → Manage Plan → Cancel Subscription. Your premium features will remain active until the end of your current billing cycle. There are no cancellation fees or penalties. If you subscribed through the App Store or Google Play, you must cancel through the respective platform's subscription settings. See our Terms and Conditions for full refund policy details.
What is the average response time for support requests?
Live chat responses are typically under 2 minutes. Email inquiries receive a response within 24 hours during business days. Phone support connects you immediately with hold times under 5 minutes. Premium members receive priority support with guaranteed response within 4 hours for email inquiries. Fraud and safety reports are processed 24/7 with a 2-hour maximum response time regardless of membership level.
Our Office Location
DatingSites2 Headquarters
Address: 1200 Brickell Avenue, Suite 800, Miami, FL 33131, United States
Nearest Transit: Brickell Metrorail Station (0.3 miles)
Parking: Valet and self-parking available in the building garage
Office Visits: By appointment only. Please email [email protected] at least 48 hours in advance to schedule a visit.
We Value Your Feedback
Your experience matters to us. Whether you have a suggestion to improve our platform, want to share a success story, or need help navigating your international dating journey, we want to hear from you. Every piece of feedback helps us build a better, safer, and more effective platform for finding love across cultures.
Reach out anytime at [email protected] or connect with us on social media. Learn more about our mission on our About Us page, or explore How It Works if you are new to the platform.
DatingSites2 - Connecting hearts across cultures since 2020.